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Shipping Information

Shipping & Handling Charges

Shipping & Handling Charges

Any shipping and handling charges applied to a "non-oversized" item shipped within the Continental United States will be reflected in the customer's shopping cart while placing their order. All charges are in U.S. Dollars. Make sure you provide us with a valid email, phone number, and shipping address. We cannot ship to PO Boxes. Please provide your phone number so the shipper can contact you in case they have difficulty finding your address. We make every attempt to ship immediately, but please be aware that in some cases we may have to ship within 2-3 days, and in rare cases it might take longer. Also, there is a slight chance that our system will indicate that an item is in stock, when in fact we might have just sold the last item (while you were ordering), but the system has not been updated. Please remember that you are responsible for the order once the carrier (UPS/FedEx, CC) delivers it to your address. We are not responsible for breakage, crushed or tampered cartons. Please email us immediately if you have a problem with the delivered package (customerservice@builderdepot.com). Please note that due to the size and nature of most products on our site, we are not able to accurately calculate the shipping charges until we actually ship the order. If a correction becomes necessary, we reserve the right to adjust your order's total at a later date, to match the actual shipping charges. We also ship to APO addresses, but please note that this may take a few extra days. Please note that we do not accept delivery address changes after the order has been placed to help protect you against fraud. Please note that you are liable for any costs we incur if you provide us with the wrong shipping address. Please note that we cannot be responsible for lost or misdirect items sent, at your request, through the US Postal Service. We cannot make any guarantees on the shipping times or dates of your shipment arrival.

Oversized Items

Oversized items are not always noted in the product descriptions within the BuilderDepot store. AS such, we may have to adjust your shipping charges.

Holiday Shipping Schedule

UPS and other shippers have special pick-up and delivery schedules for the holidays. Please keep this in mind when ordering items during the holiday season. Please note that orders placed after December 12 may not reach you by December 24.

Order Confirmation & Tracking

After you have submitted your order, we will email you the "order confirmation number" as confirmation of order acceptance (please reference this number with all your communications with us). Once the order has shipped, we will also email you the "Shipping Tracking Number", which you may use to log on the shipper's web site to track your shipment.

Hazardous Materials

IntelaStores does not carry products that may be classified as "hazardous" in its inventories.

Updated: 03252010

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